Scales Customer Success Manager at Ardoq

Location: New York, US Remote, London, UK

Empower our global clients to unlock the full potential of their enterprise architecture practice through expert, tech-led engagement at scale.

The Ardoq Story

Ardoq is one of Norway’s most exciting scale-ups—a truly global company built out of Oslo. We are a SaaS platform that helps organizations understand, manage, and evolve their complex digital landscape. By providing a dynamic, collaborative "digital twin" of their business, we connect systems, people, and processes to drive better decision-making and accelerate digital transformation.

Today, we help some of the world’s most complex organizations (like ExxonMobil and British Telecom) gain clarity in a changing world. We are backed by leading global tech investors, including EQT and One Peak, giving us the stability of a mature company with the speed and soul of a startup.

About the Role

This role is the strategic engine behind our ability to deliver value to every customer, regardless of size, by designing the systems and processes that power a world-class "one-to-many" engagement motion. You will bridge the gap between high-touch relationship management and automated efficiency, ensuring our global portfolio achieves measurable business outcomes and long-term growth.

At Ardoq, we value autonomy and psychological safety. In this role, you won't just follow a script; you will have the influence to shape your domain and the ownership to see your ideas through to execution.

US Salary band: $88,500 - $98,000

What you’ll do

• Lead the vision and execution for Ardoq’s scaled customer engagement journey, turning digital touchpoints into meaningful value realization.

• Partner with CS Operations, Marketing, and Product to architect and refine a seamless tech-touch journey from onboarding through renewal.

• Use data-driven insights to architect the foundation for proactive churn mitigation and account expansion across high-volume customer segments.

• Help foster a high-performance culture built on mentorship and collective success

On a typical day, you will

• Build and maintain strategic relationships across a large portfolio primarily through digital engagement and automated success plays.

• Use data-driven insights to identify customers in need and deploy scalable resources like webinars, guides, and "office hours".

• Proactively monitor account health data to implement automated or group-based mitigation strategies to prevent churn.

• Share best practices and advise customers on business objectives through one-to-many communication channels.

• Represent the product confidently through written content, video, and live sessions.

Who you are

We are looking for a collaborator who balances deep domain expertise with a humble, "team-first" mindset.

• You have experience in B2B customer-facing roles, ideally within a high-growth SaaS environment, with a proven track record in a Scaled or Tech-Touch capacity.

• You are comfortable with ambiguity and enjoy the challenge of building from the ground up, with a passion for optimizing engagement workflows.

• You are proficient in success platforms and data-driven tools but are always curious about learning what’s next.

• You can translate complex enterprise architecture concepts into clear, actionable plans for stakeholders through digital and live "one-to-many" channels.

• You have experience using AI tools to analyze customer data, streamline workflows, and scale customer engagement—or a strong interest in learning how to integrate AI into day-to-day Customer Success operations.

The "Ardoq Way"

We live by three core values that define how we work and treat each other:

• Bold: You don't settle for "good enough". You continuously raise the bar, challenging what’s possible and acting decisively even when information is incomplete to maintain momentum.

• Driven: You act like an owner, if this company were yours, you’d know exactly what to do. You prioritize ruthlessly, saying "no" to distractions to focus on the highest-value outcomes at speed.

• Caring: You care enough to be candid. You deliver direct, kind, and constructive feedback to help your teammates grow, always putting collective success ahead of personal wins.
  

Why Ardoq?
We believe that high performance is powered by wellbeing. While our goals are global, our culture is quintessentially Nordic.

You’ll have access to a competitive package that supports performance, wellbeing, and long-term success.

• Employee Stock Options - share in Ardoq’s success as we grow together

• 25 days annual leave offered globally

• Enhanced parental leave available globally to support you and your family

• Retirement and insurance benefits, including travel, health, disability and life insurance

• Annual learning budget to support your growth and development

• A hybrid working policy: 2-3 days per week from one of our centrally located offices (London, Copenhagen, Oslo, New York)

How to Apply

Send us your CV - we’d love to hear from you

Our hiring process typically includes 3 - 4 interview stages:

Intro screen → chat with hiring manager → case interview → meet with the team.

We’ll be in touch within 1 week of each step and whether it’s a yes or no, you’ll get thoughtful feedback.

Final Note

At Ardoq, every teammate has a voice. Whether you love tackling enterprise-scale challenges or improving how companies run, you’ll not only belong, you’ll impact, grow, and make work meaningful.

#LI-Hybrid