Do you want to be a Senior Customer Marketing Manager for an exciting SaaS scale-up company?

Are you curious about what it is like to work for a growth company that’s helping organizations make reliable, data-driven decisions faster? Then, you might be the right candidate for Ardoq.

Ardoq is one of the fastest-growing European SaaS companies backed by some of the most renowned technology investors, including EQT and One Peak. In 2022, we raised $125M in our Series D funding round, and in 2024, was named a Leader in the Gartner® Magic Quadrant™️ for Enterprise Architecture Tools for the fourth year running. Our cloud-native platform provides businesses with the insights they need to plan and implement change across their people, projects, processes, applications, infrastructure, and business capabilities. We empower businesses to steer their digital transformation and strategic change plans with confidence

At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal-opportunity employer.

We have an award-winning platform and a reputation for our dedication to company culture. Ardoqians come from over 30 countries, sharing English as our working language. Headquartered in Oslo, we also have offices in Copenhagen, London, and New York.

Are we a good fit for your next career step? Apply today, get to know us, and find out.

Senior Customer Marketing Manager

Reports to: VP of Revenue Marketing

We are committed to our future growth and building a global team. Today we're looking for a Senior Customer Marketing Manager to join us in our London office. #LI-Hybrid

As an individual contributor, you will focus on driving customer retention, product adoption, and revenue expansion through targeted marketing projects and community building.

On a typical day, you will:

• Develop a global customer community strategy that fosters peer-to-peer connections, advocacy, and engagement
• Manage newsletters, discussion topics, and educational resources to engage and inform the community
• Create and execute on our customer community events including the organization, budget forecasting, and tracking
• Create an advocacy program to showcase customer success stories, facilitate reference calls, and produce user-created content
• Partner with Customer Account Management and Product Marketing to design and execute campaigns that promote upsell and cross-sell opportunities
• Develop customer lifecycle digital marketing programs across various channels (e.g. email, in-app messaging, social media) to aid retention and boost product adoption, feature usage, and customer maturity

We imagine you will bring:

• 10+ years of B2B customer marketing experience in Tech, ideally in SaaS
• Experience of managing customer communities and running an advocacy program to engage and delight customers
• Familiarity with customer success methodologies, voice of customer programs, and strategies to promote retention and expansion revenue
• Experience influencing customer expansion revenue through marketing programs
• Outstanding skills in writing and originating content
• Proficiency in data analysis to mine insights from customer behavior and improve comms
• Familiarity with lifecycle marketing best practices
• Experience with marketing automation platforms (Hubspot preferred) for email and landing page creation and CRM tools (Salesforce preferred) for reporting
• Experience in event budget tracking and reporting

The benefits you'll love:

• Be part of one of the fastest-growing B2B SaaS companies from the Nordics
• Flexible and hybrid working to support work-life balance
• 25 days of paid leave annually
• Employee stock option program and retirement benefits
• 19 weeks paid maternity leave and 10 weeks paid paternity leave
• Comprehensive health insurance coverage
• Cycle-to-work scheme
• Personal learning budget for professional growth after six months of employment

At Ardoq, you will work with bold, caring, and driven people, bridging business and IT. So come build the future with us!