Technical Customer Success Manager at Ardoq

Empower clients to unlock the full potential of their enterprise architecture with technical expertise.

Why this role matters

At Ardoq, our success is driven by the strength of our customer relationships and the value we deliver through our platform.

As a Technical Customer Success Manager, you will manage and nurture client relationships, understanding their business needs, and aligning technical solutions to achieve their goals. You will be a trusted advisor, providing technical expertise and ensuring the successful implementation of our Enterprise Architecture solutions.

On a typical day, you will:

• Drive Ardoq platform adoption and value realization
• Diagnose and resolve technical issues, providing effective solutions to ensure client satisfaction
• Promote healthy usage metrics and create stickiness by understanding where our customers could benefit from additional services or solutions
• Manage a diverse book of customers at scale
• Work collaboratively with a team of commercial and services professionals to deliver a best in class experience to our customers
• Protect against churn at all costs by monitoring and mitigating for account risk as early as possible
• Produce positive customer success stories to share best practices with peers and attract new business.

We imagine you will bring:

• 2+ years of experience working in a customer-facing role with strong technical troubleshooting skills ideally within the SaaS space
• Proficiency in English AND Danish or Norwegian
• Data-driven approach to client management
• Comfortable navigating deeply technical conversations, while also explaining these complex concepts to non-technical stakeholders.
• Ability to think about what our customers are trying to achieve vs feature-functionality, and using those skills to uplevel conversations
• Comfortable working in a dynamic scale-up environment and being an active contributor to the long term success of the team and the company

About Ardoq

Ardoq is a bold, caring and driven SaaS company that’s redefining enterprise architecture - turning static diagrams into dynamic, real-time blueprints that empower smarter, data-driven decisions. Founded in Oslo in 2013, we’ve consistently been named a Leader in Gartner’s Magic Quadrant for Enterprise Architecture Tools - four years in a row as of 2024. 

• We’re proudly cloud‑native, AI‑driven and fuelled by a culture built on bold thinking, kindness, and grit.

• We’re a truly global and diverse team, with employees representing over 49 countries - working together to help organisations drive meaningful transformations.

• Some of our customers include Fortune 500 names like ExxonMobil, British Telecom, and ETH Zurich - who trust Ardoq to power their critical transformation journey.

Perks & Benefits

Wherever you’re based, you’ll have access to a competitive, well-rounded package that supports performance, wellbeing, and long-term success.

• Employee Stock Options - share in Ardoq’s success as we grow together

• 25 days annual leave offered globally

• Enhanced parental leave available globally to support you and your family

• Retirement and insurance benefits, including travel, health, disability and life insurance

• Annual learning budget to support your growth and development

• A hybrid working policy: 2 - 3 days per week from one of our centrally located offices (London, Copenhagen, Oslo, New York)