Customer Success Manager

  • New York
We are looking for experienced Customer Success Managers to drive adoption and growth for our global customer portfolio
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Ardoq is looking for an experienced Customer Success Manager 

Ardoq is one of the fastest-growing SaaS companies in Norway. We are recognized as a disrupter in the market of Enterprise Architecture, and our leading technology provides an up-to-date and accurate digital representation of the entire Enterprise. This enables our customers to understand how people, processes, and technology are connected - allowing them to make smart decisions at speed. Essentially, we provide key insights needed for successful digital transformation.

We are looking for experienced Customer Success Managers to drive value realization throughout our customer base. You will serve as a trusted advisor for the customer, and maintain a close dialogue in order to ensure the highest levels of customer satisfaction, renew, limit churn and realize upsell potential. You will own the overall relationship with the customer, but also engage with, and work closely with, other departments and roles in Ardoq.

Who we are

  • Founded in 2013
  • More than 110 employees with over 20 different nationalities
  • HQ in Oslo. Offices in New York, London, and Copenhagen
  • Recognized as a Visionary in the 2021 Gartner Magic Quadrant for Enterprise Architecture Tools and as a Strong Performer in The Forrester Wave
  • Our core values are Bold, Caring, and Driven

Why work for us

  • You want to take a key role in building a global scaleup with world-class technology
  • Competitive compensation packages 
  • Choose your own work equipment
  • Collaborative, supportive, dedicated, and fun-loving working culture
  • Flexible time off policy to balance your work and life in the way that suits you best
  • A fast-moving environment where everything you do has a measurable and instant impact on the organization
  • Be part of shaping the next phase of our Customer Success journey

Key responsibilities of the role

  • Gross and Net growth responsibility for own portfolio of customers
  • Enable success for customers across 12-month Saas lifecycles, resulting in industry-leading renewal and upsell rates
  • Own the overall relationship with assigned customers
  • Be a trusted advisor on product usage and the business context that we support
  • Engage and work with necessary resources internally to help our Customers Success
  • Identify ways to expand business relationships with customers for advocacy
  • Engage and present Ardoq to the C-suite and director-level at our customers
  • Keep the CRM and Forecast updated for your portfolio
  • Travel to customer sites is required, depending on customer needs. This will be both intra-country and international (but of course subject to the evolving situation around COVID19 - everything is now remote)

 Who we are looking for

  • You have 4+ years of experience from Customer Success Management, Sales, Key Account Management, Consultancy or similar, working with B2B SaaS
  • Demonstrated expertise in enabling success for enterprise customers across 12-month SaaS lifecycles
  • You have strong communication skills and a customer-centric mindset
  • You are structured and able to prioritize in a hectic environment
  • You love problem-solving and helping others succeed and are not phased by having new challenges thrown at you
  • Experience working with clients of all sizes, and across the organization, including the director- and C-level
  • You enjoy building relationships and are curious to learn more about different kinds of people and businesses
  • Experience from working in a context relevant to, or related to digital transformation or at the intersection between business and IT
  • English is our international business language,  so you speak and write English with full professional proficiency
  • Located in London (UK), Copenhagen (Denmark), NY (US), or Oslo (Norway).


Locations

Oslo, London, Copenhagen and New York

Or, know someone who would be a perfect fit? Let them know!

Myntgata 2
0151 Oslo Directions View page

London

Fora - Borough
SE1 1LB London Directions View page

Copenhagen

Danneskiold-Samsøes Allé 41
1434 København Directions View page

New York

750 Lexington Ave
10022 New York Directions View page

Why work with us?

Ardoq was founded in 2013 to provide a data-driven, SaaS platform to solve some of the biggest challenges facing organizations. Since then, we have earned our place as a leading innovator; gaining considerable recognition from customers, industry analysts, and the enterprise architecture community.

  • Build a company together

    Together, we have a unique opportunity to grow our company by 10 times in the next few years. Bring your best self and let’s climb as a team.

  • Great people

    Ardoq is a diverse team of curious, helpful, fun, and dedicated people. They’re the kind of people you're happy to spend time with every day.

  • Meaningful work

    You'll have the chance to build a meaningful workplace that fits your particular needs at Ardoq.

  • Benefits that provide safety

    We want you to live well. Ardoq's benefits package is designed to help our employees feel safe about their health, well-being, and future. Benefits include pension, insurance, flexible work time, and paid parental leave.

Workplace & culture

We're constantly building a more meaningful workplace. A place with the right mix of challenges, fun, opportunity, and impact with a diverse group of company-builders.

Wish you could meet us for a simple coffee chat? You can schedule that simply using this link: https://grabacoffee.io/ardoq

Already working at Ardoq?

Let’s recruit together and find your next colleague.

email
@ardoq.com
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