Technical Support Consultant

Ardoq strives to be a meaningful place to work. Where great colleagues meet to solve important challenges and grow fast.
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Ardoq is one of the fastest growing SaaS companies in Norway. We are recognized as a disruptor in the market of Enterprise Architecture, and our leading technology provides an up to date and accurate digital representation of the entire Enterprise. This enables our customers to understand how people, processes and technology is connected — allowing them to make smart decisions at speed. Essentially, we provide key insights needed for successful digital transformation. As customers plan for necessary changes, Ardoq helps them navigate all of the decision points with actionable data in easy-to-understand visualizations.

Ardoq has a reputation for providing excellent support to our users. To grow and strengthen our customer support operations, we are looking for Technical Support Consultants to help our worldwide growing customer base to achieve immediate and great value with our product.

You will be expected to work collaboratively across our Commercial, Product and Engineering teams to create a world-class support experience for current and future customers, and you will have the opportunity to influence and develop the customer support function in the company.

Key responsibilities:

  • Become an expert and application specialist in the Ardoq solution
  • Work directly with customers and handle incoming customer requests via email/chat/video through our web-based customer center application
  • Analyze, investigate, replicate, troubleshoot and resolve software, infrastructure and end-user issues
  • Recognize high priority issues and situations and take appropriate escalation action 
  • Collaborate with our Engineering and DevOps in analyzing, troubleshooting, reporting and resolving complex software issues
  • Recognize new feature and product enhancement possibilities 
  • Collaborate with our Product, Sales, Onboarding, and Customer Success teams to manage customer expectations and priorities

In addition, you may work with:

  • Help with and participate in establishing superior support processes
  • Participate in change management processes
  • Help with developing, maintaining and providing feedback on our products, processes, FAQs and user documentation
  • Take on small projects or consultancy assignments when requested 

Qualifications and skills required:

  • Computer Science Degree (BS/MS) or similar, or similar work experience
  • You can be straight out of school or have some working experience
  • Ideally, some customer support and service related experience, but not a requirement
  • Good understanding of web technologies
  • Knowledge of or experience with all or some of the following: JavaScript/TypeScript, Clojure, Gremlin, REST (WebServices, APIs), React framework 
  • Familiarity with Enterprise Architecture discipline and digital transformation processes is a bonus
  • Fluent in English, which is our working language
  • Good understanding of Norwegian is a plus
  • Ability to prioritize and manage workload effectively
  • Able to communicate verbally and in writing with customers in a professional and friendly manner
  • Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales
  • Comfortable with advising and guiding new and existing clients to use our product in the best possible way

 

In addition, we think that you:

  • Are a strong team player who enjoys working with others in all phases of the product and customer journey
  • Are curious about new technology and how it can benefit our customers  
  • Have drive and commitment to work in a highly dynamic environment  
  • Work well independently and take responsibility and ownership 
  • Can manage and process a large workload 
  • Have a growth mindset and willingness to learn new things  
  • Are proactive, positive, easy going, organized, solution-oriented, structured, positive and service minded 
  • Enjoy collaborating across borders in an international environment
  • Identify with our values: Bold, Caring, Driven 

Ardoqs' Customer Support is bold, caring and driven, helping our customers in a genuine, generous, respectful, friendly and enthusiastic manner. We care about our customers and are always willing to go the extra mile to ensure their success.

What we can offer you

You’ll be part of a high growth and innovative company with international ambitions. 

Ardoqs' values are Bold, Caring and Driven. Living by these values is part of what makes Ardoq a great place to work. We make bold decisions that push the product, ourselves and our customers forward. We voice our opinions, have difficult conversations, disagree, and change as we learn. We take care of both our colleagues and our customers and empathize with the challenges they face every day. Our best work is done in an environment of mutual trust and support. We share knowledge and value diversity. We are proactive and volunteer our best effort every day. If we see a problem, we fix a problem. 

If you identify with this, we can offer you a really great place to work.

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Oslo

Myntgata 2
0151 Oslo Directions View page

Why work with us?

Ardoq started 6 years ago to provide a data driven, SaaS platform to solve some of the oldest challenges facing architects. Since then we have been one of the leading innovators in the industry and have gained a lot of recognition, unusually early given our size and age.

  • Build a company together

    We have a unique opportunity to grow our company by 10 times in a few short years. Bring your best self to build this together

  • Great people

    Ardoq is a diverse team of curious, helpful, fun, and dedicated people. The kind of people you're happy to spend time with every day.

  • Meaningful work

    You'll have the chance to build a meaningful workplace that fits your particular needs at Ardoq.

  • Benefits that provide safety

    Ardoq's benefits package is designed to help our employees feel safe about their health, well-being, and future. Benefits include pension, insurance, flexible work time, and paid leave.

Workplace & culture

We're constantly building a more meaningful workplace. A place with the right mix of challenges, fun, opportunity, and impact with a diverse group of company-builders.

Already working at Ardoq?

Let’s recruit together and find your next colleague.

email
@ardoq.com
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