Customer Solution Specialist

We are looking for a bold, caring and driven Customer Solution Specialist with technical expertise within IT that enjoys both pre-sales and post-sales work.
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Customer Solution Specialist USA

 

We are looking for a bold, caring and driven Customer Solution Specialist with technical expertise within IT that enjoys both pre-sales and post-sales work. 

 

Ardoq is one of the fastest growing SaaS companies in Norway. We are recognized as a disrupter in the market of Enterprise Architecture, and our leading technology provides an up to date and accurate digital representation of the entire Enterprise. This enables our customers to understand how people, processes and technology is connected - allowing them to make smart decisions at speed. Essentially, we provide key insights needed for successful digital transformation.

 

Customer Solution Specialists in Ardoq contribute directly to the company's growth and investments strategies by collaborating with the customer success and sales teams. This means you are responsible for managing technical validation of Ardoq either via POCs, custom demonstrations with customers, trials with prospects or paid pilots. In addition, you enjoy onboarding customers to realize value quickly based upon their technical validation. We believe that people are the most important ingredient for a technology company to scale successfully. Therefore, we are looking for technical individuals who have track records of successfully demonstrating the value in Ardoq to customers and prospects. 

 

 

Who we are

  • One of the fastest growing SaaS companies in Norway
  • Founded in 2013
  • >80 employees with >20 nationalities
  • HQ in Oslo. Offices in New York, London, and Copenhagen
  • Recognized as a Visionary in the 2019 Gartner Magic Quadrant for Enterprise Architecture Tools and as a Strong Performer in The Forrester Wave
  • Our core values are Bold, Caring and Driven

Why work for us

  • Competitive compensation packages 
  • An energizing, social, and dedicated working culture
  • The opportunity to build our US team from the ground up with the potential of influencing and further developing the North American market 
  • Be a part of the tech and scale-up community in NYC with forward-thinking leaders
  • A fast-moving environment where everything you do has a measurable and instant effect on the organization
  • Co-working office in Manhattan with an in-house barista.

 

 

 

Key responsibilities of the role

  • Responsible to successfully run technical validation events with prospects and customers
  • Support Onboarding and CS team with post-sales activities
  • Build a company based on customer growth
  • Build a positive culture where people can learn and develop their skills
  • Lead by example by coordinating effectively with Business Development reps, Account Executives and Customer Success Managers
  • Become an expert in the Ardoq solution and train customers with varying levels of sophistication
  • Provide best practice documentation for specific customer requirements and for reuse 
  • Be a trusted advisor for Ardoq product knowledge and digital transformation 
  • Translate business requirements/questions into practical use cases and ensure  technical requirements are in line with customer business value drivers 
  • Travel to customer sites is required, depending on customer needs. This will be both intra-country and international (but of course subject to the evolving situation around COVID19 - everything is now remote)

 

Who we are looking for

  • You have 5+ years of experience with domain knowledge in Digital Transformation, Business Operating Models, Enterprise Architecture, IT-strategy, process improvements, organizational change or similar
  • You enjoy building relationships and are curious to learn more about different kinds of people and businesses
  • You want to take ownership of a critical part of the business and customer journey
  • You are structured and enjoy holding workshops and giving presentations
  • You are passionate about new technologies and will teach yourself how to use them
  • You love problem-solving and helping others succeed and are not phased by having new challenges thrown at you

 

Location

  • Remotely based in United States with opportunity to travel

 

Or, know someone who would be a perfect fit? Let them know!

New York

750 Lexington Ave
10022 New York Directions View page

Why work with us?

Ardoq started 6 years ago to provide a data driven, SaaS platform to solve some of the oldest challenges facing architects. Since then we have been one of the leading innovators in the industry and have gained a lot of recognition, unusually early given our size and age.

  • Build a company together

    We have a unique opportunity to grow our company by 10 times in a few short years. Bring your best self to build this together

  • Great people

    Ardoq is a diverse team of curious, helpful, fun, and dedicated people. The kind of people you're happy to spend time with every day.

  • Meaningful work

    You'll have the chance to build a meaningful workplace that fits your particular needs at Ardoq.

  • Benefits that provide safety

    Ardoq's benefits package is designed to help our employees feel safe about their health, well-being, and future. Benefits include pension, insurance, flexible work time, and paid leave.

Workplace & culture

We're constantly building a more meaningful workplace. A place with the right mix of challenges, fun, opportunity, and impact with a diverse group of company-builders.

Already working at Ardoq?

Let’s recruit together and find your next colleague.

email
@ardoq.com
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