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Ardoq is looking for an experienced consultant to manage onboarding of new customers in North America. 

Ardoq is one of the fastest growing SaaS companies in Norway. We are recognized as a disrupter in the market of Enterprise Architecture, and our leading technology provides an up to date and accurate digital representation of the entire Enterprise. This enables our customers to understand how people, processes and technology is connected - allowing them to make smart decisions at speed. Essentially, we provide key insights needed for successful digital transformation.

The Customer Onboarding Specialist is a key role to optimize value for our new customers in North America. This means working with the CS team in New York and Head of Onboarding to define and implement new processes, ensure that we continue to build Ardoq for user-friendly implementation, enable automation and in general that we take an innovative look at how this function should be solved at speed and scale.

 

Who we are

  • One of the fastest growing SaaS companies in Norway with a high performing US team of 10
  • Founded in 2013
  • >80 employees with >20 nationalities
  • HQ in Oslo. Offices in New York, London, and Copenhagen
  • Recognized as a Visionary in the 2019 Gartner Magic Quadrant for Enterprise Architecture Tools
  • Recognized as a Strong Performer in The Forrester Wave
  • Our core values are Bold, Caring and Driven

Why work for us

  • Competitive compensation packages 
  • An energizing, social, and dedicated working culture
  • The opportunity to build our US team from the ground up with the potential of influencing and further developing the North American market 
  • Be a part of the tech and scale-up community in NYC with forward-thinking leaders
  • A fast-moving environment where everything you do has a measurable and instant effect on the organization
  • Co-working office in Manhattan  with an in-house barista.

 

Key responsibilities of the role

  • Lead on-boarding & consulting services for new and existing Ardoq customers 
  • Lead platform set up, coaching, training, webinars, & workshops for customers
  • Become an expert on the Ardoq solution and train customers with varying levels of sophistication
  • Provide best practice documentation for specific customer requirements and for reuse 
  • Be a trusted advisor for Ardoq product knowledge and digital transformation 
  • Translate business requirements/questions into practical use cases and ensure  technical requirements are in line with customer business value drivers 
  • Travel to customer sites is required, depending on customer needs. This will be both intra-country and international (but of course subject to the evolving situation around COVID19 - everything is now remote)

 

Who we are looking for

  • You have 2 to 5+ years of experience from management consulting or Enterprise Architecture  with domain knowledge in Digital Transformation, Business Operating Models, Enterprise Architecture, IT-strategy, process improvements, organizational change or similar
  • You enjoy building relationships and are curious to learn more about different kinds of people and businesses
  • You want to take ownership of a critical part of the business and customer journey
  • You are structured and enjoy holding workshops and giving presentations
  • You are passionate about new technologies and will teach yourself how to use them
  • You love problem-solving and helping others succeed and are not phased by having new challenges thrown at you


Location

  • New York City

Or, know someone who would be a perfect fit? Let them know!

New York

750 Lexington Ave
10022 New York Directions View page

Why work with us?

Ardoq started 6 years ago to provide a data driven, SaaS platform to solve some of the oldest challenges facing architects. Since then we have been one of the leading innovators in the industry and have gained a lot of recognition, unusually early given our size and age.

  • Build a company together

    We have a unique opportunity to grow our company by 10 times in a few short years. Bring your best self to build this together

  • Great people

    Ardoq is a diverse team of curious, helpful, fun, and dedicated people. The kind of people you're happy to spend time with every day.

  • Meaningful work

    You'll have the chance to build a meaningful workplace that fits your particular needs at Ardoq.

  • Benefits that provide safety

    Ardoq's benefits package is designed to help our employees feel safe about their health, well-being, and future. Benefits include pension, insurance, flexible work time, and paid leave.

Workplace & culture

We're constantly building a more meaningful workplace. A place with the right mix of challenges, fun, opportunity, and impact with a diverse group of company-builders.

Already working at Ardoq?

Let’s recruit together and find your next colleague.

email
@ardoq.com
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