Bold, Caring, Driven / Who We Are

At Ardoq, we are committed to building a diverse and inclusive workforce, which has helped make Ardoq the Bold, Caring, and Driven company it is today. We pride ourselves on being an equal opportunity employer.

Ardoq is one of the fastest-growing series D SaaS companies and a global leader in Enterprise Architecture. Our award-winning product and dedication to company culture have led us to grow sixfold over the last 2 years in the US, where we are counting several Fortune 500 and 1000 companies among our clients. We're helping organizations achieve digital transformations with our innovative, cloud-based data-driven platform. Our headquarters are in Oslo, with offices in Copenhagen, London, New York, and home offices worldwide. Ardoqians come from over 30 countries, with English as our working language.

Technical Support Consultant

Reports to: Technical Support Team Lead - US

As part of our continued investment in our company culture, we are looking for a Technical Support Consultant to join our expanding, international and vibrant team.

Ardoq has a reputation for providing excellent world class support to our users. To grow and strengthen our customer support operations, we are looking for a Technical Support Consultant to join our team in New York and help our worldwide growing customer base to achieve immediate and great value with our product. Ardoq’s Customer Support is bold, caring and driven, helping our customers in a genuine, generous, respectful, friendly and enthusiastic manner. We care about our customers and are always willing to go the extra mile to ensure their success.

You will work collaboratively across our Sales, Customer Success, Services, Product, and Engineering teams to create an outstanding customer support experience for our customers, and you will influence and develop the customer support function in the company. 

How you will spend your days:

• Become an expert and application specialist in the Ardoq solution
• Work directly with customers and process incoming customer requests by email/in-app chat/video through our web-based customer tool
• Investigate and resolve software, infrastructure, and end-user issues
• Recognize high priority issues and situations and take appropriate escalation action
• Work with our Engineering and DevOps in troubleshooting, reporting, and resolving complex software issues
• Recognize and report new feature and product enhancement possibilities
• Work with our Customer Success, Services, Product and Engineering teams to manage customer expectations and priorities

You may also:

• Participate in developing support processes
• Help with providing feedback on our products, processes, Knowledge Base, FAQs, and other documentation
• Assist on other projects or consultancy assignments

We imagine you will bring:

• Computer Science Degree (BS) or similar, or similar work experience
• Work experience in a technical support or professional services function is a bonus
• Experience with web technologies, web-based software and and cloud platforms in general
• Knowledge of at least one coding/query languages, e.g. Clojure, JavaScript/TypeScript, SQL or Gremlin
• Knowledge of or experience with Web APIs and integration between web applications (SOAP and REST)
• Knowledge of Active Directory, Azure AD and SSO in general, is a bonus
• Knowledge of and experience with ServiceNow and Azure AD and integrations with these, is a bonus
• Familiarity with digital transformation processes is a bonus.
• Good analytical skills, ability to plan, track tasks and deliver to agreed timescales
• Comfortable with advising and guiding our clients to use our product in the best possible way

We also think that you:

• Are a team player who enjoys working with others in all phases of the product and customer journey
• Are curious about new technology and how it can benefit our customers
• Have ability to work independently in a face paced environment
• Are solution-oriented, structured, positive and service minded
• Enjoy working across borders in an international environment

 The benefits you'll love:

• Work for a well-funded series D scale up, that raised $125 M in early 2022
• Share in the excitement as we grow 100% in one year
• Grow your careers with multiple developments and leadership opportunities
• Work with colleagues who represent a bold, caring, and driven working culture (Check us out on Glassdoor!)
• Vacation that models Norwegian culture (up to 25 days)
• 401(k) & Paid parental leave
• Enjoy the safety of having comprehensive medical, vision, and dental coverage
• Remote and semi-remote work opportunities
• Co-working office in Manhattan with an in-house barista and snacks

At Ardoq, you will work with bold, caring, and driven people, bridging business and IT. So come build the future with us!